IT Support Technician


Testronic Labs
April 30, 2021
Job Type


When it comes to QA and Testing for games, VR, and film & television, you need considered solutions that work. We’ve got over 20 years of experience partnering with video game and entertainment companies from around the world. We give you Quality Assurance, Localisation, Compliance and Certification, and Customer Support that get it right the first time. Every time.

The position you are applying for is an office-based role.  However, during the COVID-19 pandemic and until further updates, this role will be remote-based and you will be supplied with the relevant equipment to carry out your role.  For logistic purposes, candidates will be required to live around New Orleans, or the client’s location to be embedded in their office.  Once we have further updates, we will cascade accordingly and return back to the office once safe to do so!

About this role

We are seeking an exceptional IT Support Technician for our New Orleans QA Testing Facility.

This is an exciting new role, in our recently opened testing facility.



Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams

Provisioning of testing equipment to QA projects in a timely manner

Day to administration of local servers, systems and network devices

Implementation of global policies defined by the IT Director and Head of InfoSec

IT Procurement for this facility

Negotiation and maintenance of vendor and consultant contracts and service agreements

Maintain complete, detailed documentation of all services and systems

Managing and auditing of all IT assets in the facility

Vulnerability scanning and patching of endpoints

Addressing security events raised by the SIEM solution


A Bachelor or Master’s degree in Computer Science, Information Management Systems, or related technical field

2+ years prior IT support experience

Ability to multitask and support various groups of users

Excellent analytical and problem-solving skills

Ability to work to tight deadlines and within constraints

Team player – working effectively as part of local and global IT teams


Essential technical skills:

Current server, PC and mobile hardware

Good understanding of the principles of networking, and related technologies and hardware

Industry recognized qualifications in IT hardware support – CompTIA A+ or equivalent

Operating Systems (Windows10, OSX, iOS, Android)

Excellent understanding of basic Active Directory management - User and Groups

VoIP phone systems

PC image deployment technologies

Encryption technologies e.g. Bitlocker


Desirable skills and experience:

Exposure to ISO 27001, MPAA or other security standards would be a strong advantage

Gaming/Media Industry Experience – development, testing, publishing; handling confidential data


Please, note that the working hours for this role will be 12.00 - 21.00.

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