Bilingual Customer Service Agent – Italian

GameJobHunter

Zenimax Online Studios
Published
July 18, 2019
Location
Category
Other  
Job Type

Description

The Bilingual Customer Service Agent - Italian  is responsible for maintaining positive relationships with our game players by helping them with their requests with speed, expertise, courtesy, and enthusiasm.  This includes a wide variety of gameplay needs, technical advice, account & billing requests, and product information.  Successful candidates will typically have a positive attitude, passion for gaming, analytical thinking, computer savvy, and experience in customer service contact centers.  We offer a fun, exciting, and challenging environment in one of the most energizing gaming organizations in the industry!
Responsibilities:

  • Interact with our customers in all of our Italian gaming environments to promote customer satisfaction
  • Handle customer requests for our entire catalog of products and services, including:
    • Help with product information, account & billing requests, technical help, gameplay help
    • A mix of email, chat, phone, and social networking
  • Maintain a working knowledge of our products and services
    • Standard console and PC products
    • Massively multiplayer online games
    • Other online services
    • All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)
  • Contribute to record keeping & knowledge management for product knowledge bases
  • Create, edit, review, and publish content in Italian for the Customer Service department in response to requests from internal stakeholders/external users
  • Maintain accuracy, relevancy of all internal/external content

Requirements:

  • Native  Italian language speaker
  • Excellent verbal and written communication skills in both Italian AND English
  • Experience working in a contact center
  • Experience with phone or chat-based support
  • Strong customer service ethic, positive attitude, and enthusiasm
  • Able to work evening and weekend shifts as required by the business
  • Strong time-management and organization skills
  • Possess excellent teamwork skills, and are also able to work well independently
  • Familiarity with online environments and social networks
  • Possess a strong attention to detail
  • Passion for gaming
  • Good typing skills

Desired Skills:

  • Previous customer service, community management, or public relations experience
  • Knowledge and passion for massively multiplayer online games
  • 1+ years translation/localization experience (Italian)
  • 1 + years writing/editing/technical communication experience
  • Excellent editorial skills with the ability to write clearly for a diverse audience
  • Enjoy competitive games, of any genre, and participate in their online communities
  • Have managed or contributed to wikis, or other collaborative knowledge solutions
  • Familiarity with productivity software, including Microsoft Office products
  • Technical troubleshooting ability with Microsoft Windows operating system
  • Familiarity with MacOS or Mobile operating systems
  • Bachelor’s degree or equivalent experience

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